Seller: CRAFT CAFE Co., Ltd.
Operations Manager: Kazuhiko Tabata
Address: 2-84 Fukakusa Nishiuracho, Fushimi-ku, Kyoto 612-0029, Japan
Phone: 050-1809-5348 (Available weekdays 10:00-12:00 / 13:00-17:00)
FAX: 075-646-1331
Email：
When making an inquiry, we kindly ask you to manually enter the above email address into the recipient field of your email software.
Products handled by this site: T-shirts, jeans, denim, bags, interior goods, etc., from artisan & designer brands
Required fees other than product price: Consumption tax, transfer fees, shipping fees
Handling of defective products: If the delivered product is different from your order or is defective, please contact us within one week of product arrival and return it with shipping paid by the recipient. After checking the condition of the product, we will exchange it for a non-defective item at our shipping expense.
Delivery time:
【For custom-made or back-ordered products】 For back-ordered products, arrival is approximately one week from the business day following your order. For custom-made products, the arrival period varies depending on the product and brand, from approximately one week to two months after your order. Products will be shipped on the day of or the business day following their arrival (may vary depending on the payment method).
【For in-stock products】 Products will be shipped on the day of or the business day following your order (may vary depending on the payment method).
【About payment methods and shipping time】 For cash on delivery, products will be shipped on the day of or the business day following product securing. For bank transfers and postal transfers, products will be shipped after product securing and payment confirmation. For credit card and convenience store post-payment (NP post-payment), products will be shipped after product securing and payment screening completion.
Payment methods
・Credit Card
・PayPal
・Bank Transfer (※Japan only)
・Paidy (※Japan only - Post-payment service available with email address and mobile number)
・Cash on Delivery (※Japan only - Cash on delivery fee will be informed after order)
Return Policy: Returns and exchanges due to customer's convenience (e.g., not liking the product) are accepted, but shipping costs will be borne by the customer (round-trip shipping for exchanges). However, returns or exchanges will not be accepted if the product has been used even once, if accessories are missing, or if it is in a condition that prevents resale. Also, for some custom-made items, returns may not be accepted except in cases of initial defects.
Costs incurred for returns: If the error is due to our fault, such as an incorrect product or a defect upon delivery, we will bear all costs for re-delivery (e.g., shipping fees).
