Distributor : Craft Cafe Co., Ltd.
Operation manager : Kazuhiko Tabata
Location : 2-84 Fukakusa Nishiura-cho, Fushimi-ku, Kyoto 612-0029
Phone : 075-646-1330
Fax : 075-646-1331
When contacting us, we apologize for the inconvenience, but please directly enter the above e-mail address in the destination address field of your e-mail software.
Products handled on this site : Craftsman & artist brand T-shirts, jeans, denim, bags, interior miscellaneous goods, etc.
Necessary charges other than the product price : consumption tax, transfer fee, shipping fee
Handling of defective products : If the delivered product is different from the ordered product, or if the product is defective, please contact us within one week after the product arrives and return the product by cash on delivery. After confirming the condition of the product, we will exchange it for a non-defective product at our shop's shipping cost.
Delivery time :
[Made-to-order/back-ordered products] In the case of back-ordered products, it will be delivered from the next business day to about a week after the order is placed. In the case of made-to-order products, the delivery period varies depending on the product and brand, and will arrive approximately one week to two months after the order is placed. We will ship the product from the day it arrives to the next business day (it may change depending on the payment method).
[For products that are in stock] We will ship from the day you place your order to the next business day (may vary depending on the payment method).
[Regarding the payment method and the period until shipment] In the case of cash on delivery, we will ship the product from the day it is secured to the next business day. In the case of bank transfer or postal transfer, we will ship the product after we secure the product and confirm the payment. In the case of credit card/convenience store deferred payment (NP deferred payment), the product will be shipped after the product is secured and the settlement examination is completed.
Payment method ・Bank transfer・Postal transfer ・Cash on delivery ・Credit card payment
Return Policy : We accept returns and exchanges due to customer's convenience (such as dislike of the product), but the shipping fee will be borne by the customer (return shipping fee for exchange). However, we do not accept returns or exchanges for items that have been used even once or if the accessories are lost, or if they cannot be resold. In addition, we may not be able to accept returns for some special order items, except in the case of initial defects.
Return costs If we are responsible for the wrong product or defective product at the time of delivery, we will bear the full cost of redelivery (shipping fee, etc.).