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Regarding after-sales services such as size adjustments after delivery

At Craft Cafe, we can adjust the size of your ring after delivery.

The cost of size adjustments, the rings that can be resized, and the size range vary depending on the brand and artist.

Also, due to the material and technique used, some products are not eligible for size adjustments, so please check the applicable brands and artists section.

DECOvienya

After delivery, we will provide a new ring refinish and resize for free within one year of purchase. After the first year, refinishing will cost 1,500 yen (excluding tax) and resizing will cost 2,000 yen (excluding tax) .

Please note that due to the nature of the material, brass rings cannot be resized.

Please note that the shipping fee for return and reshipment for size adjustments will be borne by the customer (return shipping fee prepaid, reshipment fee cash on delivery) .

marship

Regarding resizing of rings after delivery , we will adjust the size of the ring for free up to ±1 size for the first time only, and if you use the ring gauge rental service, we will adjust the size up to ±2 sizes for free . Any size adjustments larger than that will cost 5,000 yen (excluding tax) .

Please note that the shipping fee for return and reshipment for size adjustments will be borne by the customer (return shipping prepaid or return shipping cash on delivery) .

moge

The first ring size adjustment after delivery will cost 3,000 yen (excluding tax) for resizing by ±1 size .

Resizing of ±2 sizes or more (plus the cost of the base metal for each size increase) and resizing after the second time will start from 5,000 yen (excluding tax) .
The cost of size corrections varies depending on the extent of the corrections, so we will provide you with an estimate and inform you of the cost of the corrections.

Please note that the shipping fee for return and reshipment for size adjustments will be borne by the customer (return shipping prepaid or return shipping cash on delivery) .

naturama

Rings with an open loop design can be adjusted to a small size by yourself, but please be careful when handling them as stretching or shrinking them too much may cause damage.
Damage caused by adjusting the ring yourself is not covered by the warranty.

In addition, please be careful not to do the following two things as they may cause damage.
- Repeatedly changing the size - Making excessively drastic changes to the size If you have any concerns, please feel free to contact us and we will adjust the size for you.

Regarding size adjustments for rings after delivery, we will only offer free exchanges for the first time if the ring is unused (trying on is no problem) . For size adjustments from the second time onwards, please contact us.

Please note that the shipping fee for return and reshipment for size adjustments will be borne by the customer (return shipping prepaid or return shipping cash on delivery) .

sasakihitomi

We will offer free size adjustments for the first time after delivery. Please contact us first as some products may not be able to be resized.

Please note that the shipping fee for return and reshipment for size adjustments will be borne by the customer (return shipping prepaid or return shipping cash on delivery) .

Small Right

If the size does not fit, we will exchange it for the size you requested . This will be free of charge if you contact us within one month of purchase .

Regarding repairs after one month from purchase, we will consult with you depending on the condition of the product. Please note that repairs may not be possible depending on the plating process, etc.

Please note that the shipping fee for return and reshipment for size adjustments will be borne by the customer (return shipping prepaid or return shipping cash on delivery) .

S Japanese pattern accessory designer Saori Miura

For silver rings, any size adjustments after delivery will cost between 3,000 and 5,000 yen (excluding tax) .

Pink silver rings and flat silver rings with leather 10mm [SR-11] /8mm [SR-10] cannot be resized after delivery . If you are unsure about the size, please use the ring gauge rental service (free of charge).

Please note that the shipping fee for return and reshipment for size adjustments will be borne by the customer (return shipping prepaid or return shipping cash on delivery) .

Bronze sculptor Tadashi Koizumi

After delivery, we will resize the ring for free the first time only .

Please note that the shipping fee for return and reshipment for size adjustments will be borne by the customer (return shipping prepaid or return shipping cash on delivery) .

Please note that it will take 10 days to 2 weeks from the time you return the item to us for size adjustments.

If you have any other questions or concerns, please feel free to contact us.

For inquiries, please check here