Connecting creators and users...
Craft Cafe is a select shop of handcrafted artist and artisan brands
This user guide compiles information to ensure your peace of mind when using our store, including company overview, payment methods, shipping, and return policies.
We would appreciate it if you could review it before placing an order or making an inquiry.
Operating Company
-
Craft Cafe LLC
-
Location: 2-84 Fukakusa Nishiura-cho, Fushimi-ku, Kyoto 612-0029
-
Phone: 075-646-1330 (Phone support hours: Weekdays 10:00 - 12:00 / 13:00 - 17:00 / Japanese only)
-
FAX: 050-1809-5348
-
Email: support@craftcafe.store
-
Business Hours: 10:00 - 17:00 / Closed: Saturdays, Sundays, and public holidays
Payment Methods
For orders from outside Japan, please pay by credit card or PayPal.-
Credit Card
-
PayPal
-
Apple Pay (*Japan only)
-
Google Pay (*Japan only)
-
Cash on Delivery (*Japan only)
-
Bank Transfer (*Japan only)
Additional Charges Beyond Product Price
-
・Shipping fees (Please refer to "About Shipping" below for details)
・Payment processing fees (Cash on Delivery), Transfer fees (Bank Transfer)
-
Cash on Delivery Fee
The payment processing fees for cash on delivery are as follows:
Amount Cash on Delivery Fee ～10,000 yen 330 yen (tax included) 10,001 yen～30,000 yen 440 yen (tax included) 30,001 yen～100,000 yen 660 yen (tax included)
The payment processing fee changes depending on the total payment amount, including the fee.
Due to system specifications, the cash on delivery fee is not added at the time of order. We will correct and inform you of the revised amount in the order confirmation email we send after your order. -
When ordering mail-delivery eligible items with cash on delivery
Separate delivery shipping fees and cash on delivery fees will be required, and we will correct and inform you of the revised amount in the order confirmation email we send after your order.
-
We apologize for any confusion regarding cash on delivery payments and appreciate your understanding.
About Shipping
-
Free shipping on purchases of 3,980 yen (tax included) or more (domestic Japan delivery, limited to our designated shipping methods)
-
Shipping fee (delivery service: 660 yen including tax (Hokkaido/Okinawa: 1,210 yen including tax))
-
Mail delivery: 275 yen including tax (flat rate nationwide)
-
If you change a mail-delivery eligible item to delivery service, delivery service shipping fees will apply.
-
If you select cash on delivery as your payment method, delivery service will be used, and delivery service shipping fees will be required. In this case, we will inform you in the order confirmation email we send after your order.
About Delivery Time
-
Many of our products are made to order, so please check the product page for delivery times.
-
For in-stock items, orders placed by 14:00 will be shipped the same day, and orders placed after 14:00 will be shipped the next business day (excluding bank transfer payments).
-
Delivery times for ordered products may vary depending on order status, creator participation in events, etc.
-
Please feel free to contact us for inquiries about stock status and delivery times.
About Returns and Cancellations
-
[Return/Exchange period: Within 1 week of product arrival]
-
Returns/exchanges due to our responsibility: Return shipping will be paid by us. *We cannot accept returns of used products or products with missing accessories.
-
[Returns/exchanges due to customer's convenience: Return shipping will be paid by the customer]
-
Cancellations after production begins and returns after arrival are not accepted for semi-custom orders such as engravings, certain made-to-order products (rings/apparel available in many sizes/colors), and products indicated as "no returns accepted" on the product page.
About Size Exchange
Exchange period: Within 1 week of product arrival
For the first size exchange, the customer is responsible for the return shipping cost to us, and we will cover the shipping cost for resending the item from us.
For subsequent size exchanges (second time onwards), the customer will be responsible for the round-trip shipping costs.
If the desired item for size exchange is out of stock, a refund will be issued.
For size adjustments/exchanges of made-to-order products, it may take time for re-production.
For made-to-order rings available in many sizes, if the size does not fit, a size adjustment will be made. If you are unsure about the size, please use our free ring sizer rental service. Free Ring Sizer Rental Service
For customers not receiving emails from us
To customers using mobile phones, smartphones, or free email services, before contacting us about "not receiving emails from us," we have some confirmations and requests.
We respond to orders and email inquiries within 1-2 business days (please note that Saturdays, Sundays, public holidays, and Obon/New Year holidays are closed days).
If you do not receive an email from us, we apologize for the inconvenience, but please first check the information below and then contact us. We appreciate your understanding and cooperation.
For customers using mobile phones/smartphones
Emails from us may not be delivered due to settings that block emails from computers or from email addresses other than designated ones. If you do not receive an email from us, we apologize for the inconvenience, but please check your email reception settings and then contact us by email or phone (075-646-1330).
Also, to ensure prompt guidance, please include your name and phone number in your inquiry email.
For customers using computers
If you are using free email services such as Gmail or Yahoo! Mail, emails from us may be automatically sorted into folders such as "spam."
While this feature is intended to avoid spam, automatic system discrimination may sometimes sort legitimate emails into spam. Before contacting us, please check if emails from us have been sorted into your "spam folder."
