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User Guide

Connecting creators and users...
Craft Cafe is a select shop for craftsmen and artisan brands.

This user guide contains information to help you use our store with confidence, including company profile, payment methods, shipping, and return policy.

We would appreciate it if you could check this before placing an order or making an inquiry.

Operating company

  • Craft Cafe Ltd.
  • Address: 84 Nishiuracho, Fushimi-ku, Kyoto 612-0029
  • Phone: 075-646-1330
  • FAX: 075-646-1331
  • Email:
  • Business hours: 10:00-18:00 / Closed on Saturdays, Sundays and public holidays

Payment Method

If you are ordering from outside of Japan, please pay by credit card or PayPal.
  • ·credit card
  • ・PayPal
  • ・Amazon Pay (※Only in Japan)
  • ・Apple Pay (※Only in Japan)
  • ・Google Pay (※Only in Japan)
  • ・Cash on delivery (※Only in Japan)
  • ・Bank transfer (※Only in Japan)
Click here for details

Fees required other than the product price

  • ・Shipping costs (please see "Shipping Costs" below for details)
  • ・Payment fee (in the case of cash on delivery)
  • ・Transfer fee (in the case of bank transfer)
  • ・COD fees vary depending on the total payment amount including fees.
  • -If you place an order with cash on delivery, due to the system specifications, the cash on delivery fee will not be added at the time of ordering, so we will correct it and inform you in the order confirmation email that we will send you after the order is placed.
  • ・If you order a product that is to be delivered by mail with cash on delivery, you will need to pay the courier delivery fee and the cash on delivery fee separately. We will correct this and inform you in the order confirmation email that we will send you after you place your order. We apologize for any confusion, but we hope you will understand.
Amount of money Cash on delivery fee
~10,000 yen 330 yen including tax
10,001 yen to 30,000 yen 440 yen including tax
30,001 yen to 100,000 yen 660 yen including tax

about shipping cost

  • ・Free shipping for purchases of 3,980 yen or more (tax included) (limited to domestic shipping in Japan and shipping methods specified by our store)
  • ・Shipping fee (Courier delivery: 660 yen including tax (1,210 yen including tax for Hokkaido and Okinawa)
  • ・Mail delivery: 275 yen (tax included) (nationwide flat rate)
  • ・If you change your mail delivery item to delivery by courier, you will be charged the courier delivery fee.
  • ・If you choose cash on delivery as your payment method, or if you choose cash on delivery as your payment method, your order will be delivered by courier, so you will need to pay a courier delivery fee. In this case, we will inform you of the cost in the order confirmation email we will send you after you place your order.
Click here for details

Delivery time

  • Many of our products are made to order, so please check the product page for delivery times.
  • Products in stock at our store will be shipped on the same day if ordered before 3pm, and on the next business day if ordered after 3pm.
  • Delivery times for ordered items may vary depending on order status and the creator's event participation.
  • Please feel free to contact us regarding stock availability and delivery times.

Returns and cancellations

  • [Return/exchange deadline: Within one week of receiving the product]
  • Returns and exchanges at our discretion: Cash on delivery *We cannot accept returns on products that have been used or products with missing accessories.
  • [Returns and exchanges due to customer's convenience: Return by prepaid shipping]
  • For semi-custom orders such as engraving, some made-to-order products (such as rings and clothing items that are available in a wide range of sizes and colors), and products that state "No returns" on the product page, we cannot accept cancellations once production has begun or returns after the product has arrived.

About size exchange

  • [Exchange deadline: Within one week of receiving the product]
  • For the first size exchange, you will be responsible for the shipping costs to our store (return shipping costs must be paid in advance), and we will cover the shipping costs for re-shipment from our store.
  • From the second time onwards, customers will be responsible for the round-trip shipping costs.
  • If the item you wish to exchange is sold out, we will refund your money.
  • If you need to modify or exchange a made-to-order product, it may take some time to re-produce it.
  • For custom-made rings, which are available in a wide range of sizes, if the size does not fit, the ring will be resized. If you are unsure of the size, please use our free ring gauge rental service. Free ring gauge rental service

To customers who have not received emails from our store

For customers who use mobile phones, smartphones, or free email services, there are some things we would like to confirm before contacting us to say, "I haven't received emails from our store."

We respond to orders and email inquiries within 1-2 business days (we are closed on Saturdays, Sundays, public holidays, Obon holidays, and New Year holidays).

If you do not receive an email from us, please check the following and then contact us. Thank you for your understanding and cooperation.

[For customers using mobile phones and smartphones]
You may not receive emails from us due to settings such as refusing to receive emails from computers or email addresses other than the one you specified. If you do not receive emails from us, we apologize for the inconvenience, but please check your email reception settings and contact us by email or phone (075-646-1330).
In order to respond promptly, please also include your name and phone number in your inquiry email.

[For PC users]
If you use a free email service such as Gmail or Yahoo! Mail, emails from our store may be automatically sorted into a folder such as the "spam folder."
This function is originally intended to prevent spam mail, but since it is an automatic system, it seems that mail that is not spam may be sorted into the "spam mail" folder. Before contacting us, please check to see if the email from our store has been sorted into your "spam mail" folder.