Please contact us within one week after the product arrives.
Returns and exchanges under our responsibility
If the delivered product is incorrect or defective, we apologize for the inconvenience, but please be sure to contact us in advance. After confirming the situation, we will replace the non-defective product at our shop's shipping cost.
If you wish to return the product due to our responsibility, we will promptly refund the handling fee at our expense. However, we cannot accept returns or exchanges after damage, loss of accessories, dirt, etc. have occurred at the customer. Thank you for your understanding.
Returns and exchanges for customer convenience
If you do not like the product, we will accept returns or exchanges for your convenience, but you will be responsible for the shipping costs (return shipping costs for exchanges) and refund fees.
However, we cannot accept returns or exchanges after damage, loss of accessories, dirt, etc. have occurred at the customer. Thank you for your understanding. In addition, in principle, we cannot accept returns for products that have been made to order, or products that are clearly marked as "non-returnable" on the product description page, so please understand in advance.
For the first time, the customer will be responsible for the cost of returning the product to our store, and the shipping fee will be borne by our store for re-shipment. After the second size exchange, the customer will be responsible for the round-trip shipping fee.
Please do not hesitate to contact us if you have any concerns about the detailed product size, fit, etc. before ordering.
TEL: 075-646-1330 (reception hours are from 10:00 to 18:00 on weekdays)
When contacting us, we apologize for the inconvenience, but please directly enter the above e-mail address in the destination address field of your e-mail software.
Return address: 2-84 Fukakusa Nishiura-cho, Fushimi-ku, Kyoto 612-0029 Craft Cafe Co., Ltd.
★Please contact us in advance and consult us before returning the product.
For customers using mobile phones, smartphones, and free emailBefore you make an inquiry that you have not received an email from our store, please confirm and request. We will respond to orders and e-mail inquiries within 1-2 business days (we are closed on Saturdays, Sundays, public holidays, Obon, year-end and New Year holidays). If you do not receive an email from our store, please check the following first and contact us. Thank you for your understanding and understanding.
[Customers using mobile phones/smartphones]
Emails from our shop may not be delivered due to settings such as rejecting emails from computers or emails from other than the specified email address. If you do not receive an e-mail from our shop, please check your e-mail reception settings and contact us by e-mail or telephone (075-646-1330).
Also, please include your name and phone number in your email so that we can contact you as soon as possible.
[Customers using a PC]
If you are using a free e-mail service such as Gmail or Yahoo! Mail, e-mails from our shop may be automatically sorted into folders such as "spam folder". Also, depending on your provider,
This kind of function is originally intended to avoid spam, but it seems that there are cases where non-spam mail is also sorted out because the system automatically detects it. Before contacting us, please make sure that our email has not been sorted into your spam folder.