Products that can be returned or exchanged (excluding made-to-order products)
For made-to-order products, cancellations cannot be accepted after production has begun.
Please contact us regarding made-to-order products that can be returned.
Returns and exchanges at our discretion
If the product you receive is the wrong product or defective, please contact us in advance. After checking the situation, we will exchange it for a good product at our expense .
If you wish to return the product due to a defect caused by our company, we will promptly refund the fee for the refund at our expense. However, we cannot accept returns or exchanges after the product has been damaged, accessories have been lost, or the product has become dirty. Thank you for your understanding.
Return/exchange deadline
Please contact us within one week of receiving the product .
Returns and exchanges at your convenience
We will accept returns and exchanges for reasons such as not liking the product, but please note that you will be responsible for shipping costs (both ways) and refund fees.
However, we cannot accept returns or exchanges after the product has been damaged, accessories have been lost, or the product has become dirty. Thank you for your understanding. In addition, we cannot accept returns of made-to-order products or products that are clearly marked as "non-returnable" on the product description page. Thank you for your understanding.
Size exchange
For the first exchange , you will be responsible for the shipping fee to return the item to us, and we will cover the shipping fee for reshipment from our store . From the second size exchange onwards , you will be responsible for the round-trip shipping fee .
If you have any questions about the size, fit, or other details of the product before placing your order, please feel free to contact us.
Contact address
TEL: 075-646-1330 (reception hours: weekdays 10:00-18:00)
When making an inquiry, we apologize for the inconvenience, but please enter the above email address directly into the destination address field of your email software.
Return address: Craft Cafe Ltd. 2-84 Nishiura-cho, Fushimi-ku, Kyoto 612-0029
★Please contact us in advance and consult with us before returning the product.
For customers using mobile phones, smartphones, or free email services
Before you contact us and say "I haven't received an email from our store," there are a few things we would like to ask you to check. We respond to orders and email inquiries within 1-2 business days (we are closed on Saturdays, Sundays, national holidays, Obon, and the New Year holidays). If you don't receive an email from us, we apologize for the inconvenience, but we would appreciate it if you could first check the following and then contact us. We appreciate your understanding and cooperation.
Customers using mobile phones and smartphones
You may not receive emails from us due to settings such as refusing to receive emails from computers or email addresses other than the one you specified. If you do not receive emails from us, we apologize for the inconvenience, but please check your email reception settings and contact us by email or phone (075-646-1330).
In order to respond promptly, please also include your name and phone number in your inquiry email.
For PC users
If you use a free email service such as Gmail or Yahoo! Mail, emails from our store may be automatically sorted into a folder such as the "spam folder." Also, depending on the provider you use,
This function is originally intended to prevent spam mail, but since it is an automatic system, it seems that mail that is not spam may be sorted into the "spam folder". Before contacting us, please check to see if the email from our store has been sorted into your "spam folder".
