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About delivery method and shipping fee

Free shipping for purchases of 3,980 yen or more including tax (excludes overseas delivery, cash on delivery, and delivery methods other than those specified by our store)

Shipping company

Kuroneko Yamato (courier service, cat POS)
Sagawa Express (home delivery)
EMS (overseas shipping) - Japan Post

Shipping method and shipping fee

【home delivery】
Honshu/Shikoku/Kyushu…¥660 including tax
【home delivery】
Hokkaido, Okinawa, remote islands…Tax-included 1,210 yen
[email service: cat POS]
Nationwide, 275 yen including tax (A4 size or smaller, up to 2.5 cm thick)
[Email service: Yu-Packet]
Nationwide, 275 yen including tax (A4 size or smaller, up to 1 cm thick)
[Overseas delivery]
Actual shipping cost (varies depending on the country of delivery and the total weight of the package)
>> Click here for details

About mail service: Delivery by post-mailing, cash on delivery is not possible

  • At Craft Cafe WEB head office, we have set "mail delivery possible" and "delivery only by home delivery" for each product.
  • The mail service is delivered by post mailing. You cannot specify the delivery time, but you can receive it even when you are not at home.
  • If the delivery method is mail, you cannot pay by cash on delivery.
  • If you choose to pay by cash-on-delivery service and choose mail-bin delivery, we will add or modify the courier shipping fee and cash-on-delivery handling fee .
  • The cash on delivery fee varies depending on the total payment amount.
Amount of money COD fee
~¥10,000 330 yen including tax
10,001 yen to 30,000 yen 440 yen including tax
30,001 yen to 100,000 yen 660 yen including tax

[Note] If you change from overseas delivery, cash on delivery, or mail delivery to home delivery, you will need to pay shipping even if you purchase more than 3,980 yen including tax.

  • If you pay by cash on delivery , it will be delivered by courier instead of by mail, so even if you purchase more than 3,980 yen including tax, you will need to pay the courier fee .
  • If you change a product that was delivered by mail delivery to a parcel delivery service, you will need to pay the postage of the parcel delivery service .
  • In the case of overseas shipping, a separate shipping fee will be charged regardless of the purchase price. Shipping costs vary depending on the destination country and the total weight of the package.
    >> Click here for details

Delivery date and time designation (mail service cannot specify arrival time)

  • You can specify the delivery time in the morning, from 12:00 to 14:00, from 16:00 to 18:00, from 18:00 to 20:00, and from 19:00 to 21:00.
  • If you would like to specify the date and time, please feel free to tell us in the comment section when ordering.
  • Your order will be shipped from Kyoto.
  • Please note that we may not be able to deliver on the desired date and time depending on the stock status and delivery address.

  • The delivery time cannot be specified for the mail service because it is delivered by post mailing.
  • In the case of overseas shipment, we cannot accept the designation of the arrival date.

Shipping and shipping when buying in bulk

  • If you order multiple items with different shipping charges per delivery address, the shipping charges will be for one item.
  • In the event that an ordered item is out of stock, we may ship the item that is in stock first.
  • In that case, we will deliver it to you free of charge for the part that will be shipped later.
  • If you order both a free shipping item and a free shipping item at the same time, shipping will be free.
  • Items that are delivered by mail service may be delivered by courier service if the size exceeds the standard size of the mail service due to the number of orders. In this case, please be assured that there will be no additional courier charges.

Refusal to receive after shipment/long-term absence

  • If you refuse to receive the product without contacting us before shipping, or if you are absent for a long time and do not contact us about re-shipping, you may incur substantial monetary loss (at least round-trip shipping costs, debt collection fees, and labor costs). costs, packing materials, semi-ordered or made-to-order items, the full amount of the product price, and limited-time/seasonal products, lost sales opportunities, etc.).
  • If you do not contact us to cancel in advance and refuse to receive the item after it has been shipped, we will charge the shipping fee through the debt collection company, so please be sure to contact us to cancel before shipping ( In the case of semi-custom or made-to-order items, we may not be able to accept cancellations if production has already started.)
  • For our response to refusal to receive cash on delivery , please check here .