To customers using mobile phones, smartphones, or free email accounts: Before contacting us with inquiries about "not receiving emails from our store," we would like to ask you to please check the following and take note of the following request.
We respond to orders and email inquiries within 1-2 business days (Please note that we are closed on Saturdays, Sundays, public holidays, Obon (Japanese Buddhist holiday), and the New Year's holiday, and our business hours are 10:00 to 18:00 on weekdays).
If you are not receiving emails from our store, we kindly ask that you first check the following and then contact us. We appreciate your understanding and cooperation.
We can also respond to your inquiries via short message instead of email. If you would like to be contacted via short message, please contact our store.
For customers using mobile phones/smartphones
If your settings are configured to reject emails from computers or email addresses other than those specified, you may not receive emails from our store.
Even if you have enabled email reception from computers, emails from our store may not be received depending on the amount of text in the email.
Unless the cause is an incorrect email address, if emails are not received due to settings on your mobile carrier or device, our store will not receive any notifications such as error emails.
If you are not receiving emails from our store, we kindly ask that you check your email settings and contact us via email or phone (075-646-1330, weekdays 10:00-18:00).
Also, in order to provide you with a prompt response, please include your name and phone number in your inquiry email. Thank you for your cooperation.
For customers using free email or personal computers.
If you use free email services such as Gmail or Yahoo! Mail, emails from our store may be automatically sorted into folders such as the "Spam" folder , or in rare cases, the emails may be automatically deleted.
Also, depending on the security software installed on your device and its settings, the email may be sorted as spam or automatically deleted.
Before contacting us, please check to see if emails from our store have been sorted into your "spam folder" or similar. Thank you for your cooperation.
