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Regarding our response to refusal to receive cash on delivery mail│Craft Cafe WEB Main Store


[Refusal to receive cash on delivery is an illegal act]

In the case of an order by cash on delivery, the sales contract will be concluded when the product is shipped. In the case of cash-on-delivery orders, we will temporarily pay the shipping and delivery charges on the premise that the shipping and delivery charges will be paid to the driver of the delivery company when the product arrives.
If you refuse to receive the product without contacting us before the product is shipped, it will be a unilateral cancellation of the sales contract and will result in substantial monetary loss (at least round-trip shipping fees, debt collection fees, labor costs, packing materials, In the case of semi-ordered or made-to-order products, the full price of the product will be charged.

If the refusal to receive cash on delivery is malicious, it may fall under the crime of obstruction of business by fraudulent means (Article 233 of the Penal Code) or the crime of fraud (Article 246 of the Penal Code). Illegal acts similar to refusal to receive cash on delivery include fictitious orders for food delivery and refusal to receive.

In some cases, regardless of the size of the amount, we may be forced to take legal proceedings (claims for damages, small claims courts, submission of damage reports to the police, criminal complaints to summary courts, etc.). Thank you for your understanding. In this case, please note that we will charge the full cost of legal procedures and the personnel expenses of our staff.


[About damage caused by refusal to receive cash on delivery]

If you refuse to receive the product, the return shipping fee will be the loss of our store.
In this case, we will unavoidably charge the actual cost of the return shipping for the product, the collection fee (from 500 yen), and the actual cost of other miscellaneous expenses through the debt collection agency. In the case of semi-ordered or made-to-order products, we will charge the total amount of the product price, the actual cost of the round-trip shipping fee, and the actual cost of other miscellaneous expenses.
If you wish to cancel your COD order, please be sure to contact us before shipping. Please note that in the case of semi-ordered or made-to-order products, if you do not contact us before production starts, you will be required to pay the product price.


[About the case where the product is not received within 1 week after shipment by cash-on-delivery service]

The storage period for cash-on-delivery packages is one week. Regardless of the circumstances, the storage period cannot be extended.

If the storage period expires, the product will be returned to us by the delivery company. In this case as well, as in the case of refusal to receive the parcel for the COD service, the shipping fee for the round trip will be charged to our shop by the carrier, so the actual shipping cost for the round trip (prepaid by our shop + shipping fee for return (depending on the shipping destination) shipping fee will be different), and other costs will be billed separately.

If you have ordered by cash on delivery and will be away for a long time, we apologize for the inconvenience, but please be sure to contact us in advance. We will adjust the shipping date and change the destination.


[Re-shipment of products that were not received within one week after shipment by cash on delivery]

Regarding the reshipment of the ordered product, the round trip shipping fee will be paid after payment by bank transfer or postal transfer will be sent to you).


[Regarding the start date of claims for damages caused by refusal to receive cash on delivery]

As actual damages are caused by the refusal to receive cash on delivery, regardless of whether there is malice or the reason for refusal to receive, we will immediately calculate the amount of damages as soon as the product is returned to our store, and the amount of damages by the debt collection company will be calculated. Send billing requests and documents. If you pay the amount of damages within the due date, no inconvenience will occur, but if the payment due date has passed, we will not be concerned even if the customer's credit information is inconvenient.


[When slander is discovered regarding our response to refusal to receive cash on delivery]

Regarding the refusal of cash on delivery delivery, we will comply with the relevant laws and regulations, and the amount of damage claimed will be the actual cost of the damage that can be proven. If you are dissatisfied with our response to refusal to receive cash on delivery, and if you find slanderous slander against our company on the Internet (such as unfair postings on shopping sites or bulletin boards), submit a damage report to the police and go to court. I will file a lawsuit.


In the case of an order by cash on delivery, if you contact us to cancel the order before the product is shipped, no cancellation fee will be charged. In the case of semi-made-to-order and made-to-order products, cancellation is possible before the start of production, and no cancellation fee will be charged. Please contact us as soon as possible to cancel the COD service.