Free shipping for purchases of 3,980 yen or more including tax (excludes overseas delivery, cash on delivery, and delivery methods other than those specified by our store)
|Kuroneko Yamato (courier service, cat POS)|
|Sagawa Express (home delivery)|
|EMS (overseas shipping) - Japan Post|
Shipping method and shipping fee
About mail service: Delivery by post-mailing, cash on delivery is not possible
- At Craft Cafe WEB head office, we have set "mail delivery possible" and "delivery only by home delivery" for each product.
- The mail service is delivered by post mailing. You cannot specify the delivery time, but you can receive it even when you are not at home.
- If the delivery method is mail, you cannot pay by cash on delivery.
- If you choose to pay by cash-on-delivery service and choose mail-bin delivery, we will add or modify the courier shipping fee and cash-on-delivery handling fee.
- The cash on delivery fee varies depending on the total payment amount.
Up to 10,000 yen including tax: COD fee is 330 yen including tax
From 10,001 yen to 30,000 yen including tax: COD fee is 440 yen including tax
From 30,001 yen to 100,000 yen including tax: COD fee is 660 yen including tax
[Note] If you change from overseas delivery, cash on delivery, or mail delivery to home delivery, you will need to pay shipping even if you purchase more than 3,980 yen including tax.
- If you pay by cash on delivery, it will be delivered by courier service instead of by mail, so even if you purchase more than 3,980 yen including tax, you will need to pay the courier delivery fee.
- If you change a product that was delivered by mail service to delivery by courier service, you will need to pay for the courier service.
- In the case of overseas shipment, the actual shipping cost will be charged separately regardless of the purchase price. Shipping costs vary depending on the destination country and the total weight of the package.
Delivery date and time designation (mail service cannot specify arrival time)
- Delivery time can be specified in the morning, 12:00 to 14:00, 16:00 to 18:00, 18:00 to 20:00, and 19:00 to 21:00 .
- If you would like to specify the date and time, please feel free to tell us in the comment section when ordering.
- Your order will be shipped from Kyoto.
- Please note that we may not be able to deliver on the desired date and time depending on the stock status and delivery address.
- The delivery time cannot be specified for the mail service because it is delivered by post mailing.
- In the case of overseas shipment, we cannot accept the designation of the arrival date.
Shipping and shipping when buying in bulk
- If you order multiple items with different shipping charges per delivery address, the shipping charges will be for one item.
- In the event that an ordered item is out of stock, we may ship the item that is in stock first.
- In that case, we will deliver it to you free of charge for the part that will be shipped later.
- If you order both a free shipping item and a free shipping item at the same time, shipping will be free.
Items that are delivered by mail service may be delivered by courier service if the size exceeds the standard size of the mail service due to the number of orders. In this case, please be assured that there will be no additional courier charges.
Refusal to receive after shipment/long-term absence
- If you refuse to receive the product without contacting us before shipping it, or if you are absent for a long time and do not contact us about resending it, you may experience substantial financial loss (at least round-trip shipping costs, debt collection fees, labor costs, etc.). costs, packing materials, semi-ordered or made-to-order items, the full amount of the product price, and limited-time/seasonal products, lost sales opportunities, etc.).
- If you do not contact us to cancel in advance and refuse to receive the product after it has been shipped, we will charge the shipping fee through the debt collection company, so please be sure to contact us to cancel before shipping ( In the case of semi-order or made-to-order items, we may not be able to accept cancellations if production has already started.)
- For our response to refusal to receive cash on delivery, please check here .