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User Guide

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Craft Cafe is a select shop for craftsmen and artisan brands.


This user guide summarizes information such as company profile, payment methods, shipping, return policy, etc. so that customers can use our store with peace of mind.

We would appreciate it if you could check it once before placing an order or making an inquiry.


Operating company

  • Craft Cafe Ltd.
  • Address: 2-84 Nishiura-cho, Fukakusa, Fushimi-ku, Kyoto 612-0029
  • Phone: 075-646-1330
  • FAX: 075-646-1331
  • Email: support@craftcafe.store
  • Business hours: 10:00-18:00 / Closed on Saturdays, Sundays, and holidays

Payment method

  • ·credit card
  • ・PayPal
  • ・Amazon Pay
  • ・Apple Pay
  • ・Google Pay
  • ・Cash on delivery
  • ·Bank transfer

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Necessary charges other than the product price

  • ・Shipping fee (For details, please check "Shipping charges" below)
  • ・Payment fee (for cash on delivery)
  • ・Transfer fee (for bank transfer)
  • ・Cash on delivery fees vary depending on the total payment amount including fees.
  • ・For cash on delivery orders, due to the system specifications, the cash on delivery fee will not be added at the time of ordering, so we will correct it in the order confirmation email sent from our store after placing your order. Masu.
  • ・If you order a product that will be delivered by mail via cash on delivery, the courier shipping fee and cash on delivery fee will be required separately, and we will inform you of any corrections in the order confirmation email sent from our store after placing your order. I'll have it. There are some points that are difficult to understand, but we appreciate your understanding.
Amount of money cash on delivery fee
~10,000 yen 330 yen including tax
10,001 yen to 30,000 yen 440 yen including tax
30,001 yen to 100,000 yen 660 yen including tax

about shipping cost

  • ・Free shipping for purchases of 3,980 yen or more including tax (limited to domestic shipping in Japan and shipping methods specified by our store)
  • ・Shipping fee (home delivery: 660 yen including tax (1,210 yen including tax for Hokkaido and Okinawa)
  • ・Mail delivery: 275 yen including tax (nationwide)
  • ・If you change a product to be delivered by mail to courier service, the courier delivery fee will be charged.
  • - If you choose cash on delivery as your payment method, or if you choose cash on delivery as your payment method, the delivery will be by courier, so you will be required to pay the courier shipping fee. In this case, we will notify you in the order confirmation email sent from our store after placing your order.

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About delivery date

  • Many of our products are made to order, so please check the product page for delivery dates.
  • Products in stock at our store will be shipped the same day if ordered before 3:00 pm, and the next business day if ordered after 3:00 pm.
  • The delivery date of your ordered product may change depending on the order status and the producer's participation in an event.
  • Please feel free to contact us regarding stock status and delivery dates.

Regarding returns and cancellations

  • [Return/exchange deadline: Within one week after receiving the product]
  • Returns and product exchanges that are our responsibility: Returns will be paid on delivery *Products that have been used or products with missing accessories cannot be returned.
  • [Returns and product exchanges due to customer convenience: Returns with prepayment]
  • Semi-custom orders such as engravings, some products that are made to order (rings, clothing, etc. that can be chosen from many sizes and colors), and products that are marked "non-returnable" on the product page will not be accepted. We cannot accept cancellations after the order has started or returns after the order has arrived.

About size exchange

  • [Exchange deadline: within 1 week after receiving the product]
  • For the first size exchange, the customer will be responsible for shipping the item back to our store (prepaid return shipping), and for reshipping from our store, the shipping fee will be at our store's expense.
  • From the second size exchange onward, the customer will be responsible for the round-trip shipping costs.
  • If the item you wish to exchange for a size is sold out, we will issue a refund.
  • If you need to modify or exchange the size of a made-to-order product, it may take time to re-produce it.
  • Rings are made to order and are available in many sizes, so if the size does not fit, the size will be adjusted. If you are unsure about the size, please use our free ring gauge rental service .

For customers who do not receive emails from our store

For customers using mobile phones, smartphones, or free e-mail, we would like to ask you to confirm this before inquiring that you are not receiving emails from our store.

Our store responds to orders and email inquiries within 1 to 2 business days (please note that we are closed on Saturdays, Sundays, and holidays, as well as Obon and New Year's holidays).

If you do not receive an email from our store, we apologize for the inconvenience, but please first check the following and contact us. Thank you for your understanding and cooperation.

[Customers using mobile phones/smartphones]
You may not receive emails from our store due to settings such as refusing to receive emails from computers or from addresses other than the specified email address. If you do not receive an email from our store, we apologize for the inconvenience, but please check your email reception settings and contact us by email or phone (075-646-1330).
Please also include your name and phone number in your email so that we can respond to you quickly.

[Customers using a computer]
If you use free email services such as Gmail or Yahoo! Mail, emails from our store may be automatically sorted into a folder such as your "spam folder."
This kind of function is originally intended to avoid spam mail, but since the system automatically identifies the mail, it seems that even non-spam mail may be sorted out. Before contacting our store, please make sure that emails from our store are not sorted into your spam folder.