For customers who use mobile phones, smartphones, or free email services, there are some things we would like to confirm before contacting us to say, "I haven't received emails from our store."
We respond to orders and email inquiries within 1-2 business days (please note that we are closed on Saturdays, Sundays, public holidays, Obon, and New Year's holidays. Business hours are 10:00-18:00 on weekdays).
If you do not receive an email from us, please check the following and then contact us. Thank you for your understanding and cooperation.
We can also contact you by text message instead of email. If you would like to be contacted by text message, please contact us.
Customers using mobile phones and smartphones
You may not receive emails from us if you have set your email settings to reject emails from computers or email addresses other than those specified.
Even if you have permission to receive emails from your computer, you may not receive emails from us depending on the amount of text.
Unless the cause is an incorrect email address, if emails cannot be received due to settings on your mobile carrier or device, we will not receive any error emails or other notifications.
If you do not receive an email from us, we apologize for the inconvenience, but please check your email reception settings and contact us by email or phone (075-646-1330, business hours are from 10:00 to 18:00 on weekdays).
In order to respond promptly, please also include your name and phone number in your inquiry email.
Customers using free email and computers
If you use a free email service such as Gmail or Yahoo! Mail, emails from our store may be automatically sorted into a folder such as the "spam folder" or, in rare cases, the email itself may be automatically deleted.
Before contacting us, please make sure to check your spam folder to make sure our email has not been sent to your email address.
