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About payment│Craft Cafe WEB Head Office

credit card payment

  • Amazon

■Credit card payment We accept VISA, MASTER, JCB, AMEX (American Express), Amazon Pay, Apple Pay, shop pay, and PayPal. The following payment methods are available. Unless otherwise specified, payment will be made in a lump sum. There is no charge for card payments.

Number of payments available with VISA/MasterCard/JCB ・Lump-sum payment ・Revolving payment ・Installment payment (2, 3, 5, 6, 10, 12, 15, 18, 20, 24 times) ・Bonus lump-sum payment

■ About Amazon Pay
Amazon Pay is a service that allows you to pay for products and services using the address information and credit card information registered in your Amazon.co.jp account. → Click here for details on Amazon Pay

Bank transfer (prepayment)

【Payee】
Kyoto Chuo Shinkin Bank Takeda Branch Ordinary Phone 0645945 Craft Cafe Limited Thank you. In that case, please write "Yu) Craft Cafe" in katakana in the bank transfer name column.

[Payment deadline]
If you do not receive the payment within 7 days after sending the order confirmation email from our shop, we may cancel your order once. If you let us know that you are unable to make the payment within the deadline, we will take measures such as extending the payment deadline.

[Shipping time/transfer fee]
Payment by bank transfer must be made in advance. After confirming the payment from the customer, we will ship the product. If the product is not in stock or if it is made to order, we will ship it as soon as it becomes available.
In addition, the customer is responsible for the transfer fee. The transfer fee varies depending on the financial institution, the time of use, and the service, so please check when making the transfer.
For products that are made to order and have many options for size and color, production may start after payment has been received. In that case, we will inform you in the order confirmation email that we will send from our store. For products that are made to order and have many options for size and color, production may start after payment has been received. In that case, we will inform you in the order confirmation email that we will send from our store.

cash on delivery

【Carrier】
Yamato Transport (Kuroneko Yamato). Cash on delivery is a payment method in which the driver pays the product price when the product arrives.

[About canceling an order by cash on delivery]
If you contact us to cancel your order before the product is shipped, no cancellation fee will be charged. However, in the case of semi-order items (such as personalization) and made-to-order items, we cannot accept cancellations until production has started.

[About returns by cash on delivery]
Returns after shipment by cash on delivery will be made after the driver has paid for the product and received the product. Then, after contacting our shop, please return the product to our shop with "prepayment".
The refund amount will be the amount after deducting the refund fee such as the transfer fee from the amount paid by cash on delivery.
If you wish to return an item, please contact us within one week of receiving the item. The customer will be responsible for the shipping fee for returning the product and the transfer fee for the refund, but we will handle it. However, please note that we cannot accept the return of semi-custom items (such as personalized items), custom-made items, or items marked "non-returnable".

[Cash-on-delivery fee] The settlement fee for cash-on-delivery is as follows.

Up to 10,000 yen including tax: COD fee is 330 yen including tax

From 10,001 yen to 30,000 yen including tax: COD fee is 440 yen including tax

From 30,001 yen to 100,000 yen including tax: COD fee is 660 yen including tax

The following items are irrelevant to most of our customers, but we have included them because there have been a few malicious cases (semi-order items, made-to-order items, refusal to receive expensive items, etc.).
Some customers may find this to be unpleasant, but we would appreciate your understanding in order to prevent trouble.

→ [Please note] Click here for details on our response to refusal to receive cash on delivery.