For customers using mobile phones, smartphones, and free emails, please confirm and request before contacting us that you have not received emails from our store.
We will respond to orders and e-mail inquiries within 1-2 business days. 10:00 to 18:00).
If you do not receive an email from our store, please check the following first and contact us. Thank you for your understanding and understanding.
We will also respond to short messages instead of emails. If you would like to contact us by short message, please contact us.
[Customers using mobile phones/smartphones]Emails from our shop may not be delivered due to settings such as rejecting emails from computers or emails from other than the specified email address .
Even if you have allowed the reception of emails from your computer, emails from our shop may not reach you depending on the amount of text.
Except for the case where the email address is incorrect, if the email cannot be delivered due to the setting of the mobile carrier or the terminal, the shop will not receive the notification such as the error email.
If you do not receive an e-mail from our shop, please check your e-mail reception settings and contact us by e-mail or telephone (075-646-1330, business hours are 10:00 to 18:00 on weekdays). Please feel free to contact us.
Also, please include your name and phone number in your email so that we can contact you as soon as possible.
[Customers using free email or PC]If you are using a free email service such as Gmail or Yahoo! Mail, emails from our shop may be automatically sorted into folders such as "junk mail folders" or, in rare cases, emails may be automatically deleted.
This kind of function is originally intended to avoid spam, but it seems that there are cases where non-spam mail is also sorted out because the system automatically detects it.
Before contacting us, please make sure that our email has not been sorted into your spam folder.