Items eligible for returns and exchanges (excluding made-to-order items)
For made-to-order items, cancellations are generally not accepted once production has begun.
Please contact us regarding made-to-order items that may be eligible for returns.
Returns and exchanges due to our responsibility
If the delivered item is incorrect or defective, we apologize for the inconvenience, but please be sure to contact us in advance. After confirming the situation, we will exchange it for a new item at our shipping expense.
If you wish to return an item due to our responsibility, we will promptly refund you, bearing the processing fees for the refund. However, we cannot accept returns or exchanges if the item has been damaged, accessories lost, or soiled by the customer. We appreciate your understanding.
Return/Exchange Period
Please contact us within 1 week after the item arrives.
Returns and Exchanges due to customer convenience
We accept returns and exchanges due to customer convenience, such as not liking the product, but shipping fees (round-trip shipping fees for exchanges) and refund processing fees will be borne by the customer.
However, we cannot accept returns or exchanges if the item has been damaged, accessories lost, or soiled by the customer. We appreciate your understanding. Also, please note that we generally cannot accept returns for made-to-order products and products explicitly marked as "non-returnable" on their product description page. Thank you for your understanding.
Size Exchange
For the first exchange, the return shipping cost to us will be borne by the customer, and the re-shipment cost from us will be borne by us. For size exchanges from the second time onwards, round-trip shipping costs will be borne by the customer.
If you have any concerns about the detailed size or fit of the product before ordering, please do not hesitate to contact us.
Contact Information / Shipping Address
For contact information and shipping address details, please refer to the company profile page below.
When returning a product, please contact us and consult us in advance.
To customers using mobile phones, smartphones, or free email services
Before contacting us with "I haven't received an email from you," please check the following. We respond to orders and email inquiries within 1-2 business days (please note that Saturdays, Sundays, national holidays, Obon holidays, and New Year's holidays are closed). If you haven't received an email from us, we apologize for the inconvenience, but please check the following first and then contact us. We appreciate your understanding and cooperation.
For customers using mobile phones and smartphones
You may not receive emails from us if your settings block emails from computers or from email addresses other than specified ones. If you do not receive emails from us, we apologize for the inconvenience, but please check your email reception settings and then contact us by email or phone (075-646-1330).
Also, to ensure a prompt response, please include your name and phone number in your inquiry emails.
For customers using computers
If you are using free email services such as Gmail or Yahoo! Mail, emails from us may be automatically sorted into folders like "spam" or "junk mail." Also, depending on your provider,
While such features are intended to prevent spam, they rely on automatic system filtering, which sometimes misclassifies legitimate emails as spam. Before contacting us, please check your "spam" or "junk mail" folder to see if emails from us have been sorted there. Thank you for your understanding.
