Products that can be returned or exchanged (applies to items other than made-to-order items)
For products that are made to order, we generally cannot accept cancellations after production has begun.
For products that are made to order and can be returned, please contact our store.
Returns and exchanges are our responsibility.
If the delivered product is incorrect or defective, we apologize for the inconvenience, but please be sure to contact us in advance. After confirming the situation, we will exchange the product at our store's shipping cost.
If you wish to return the item due to our responsibility, we will promptly refund the refund at our expense. However, we cannot accept returns or exchanges after the product is damaged, accessories are lost, or soiled by the customer. Thank you for your understanding in advance.
Return/exchange deadline
Please contact us within one week after receiving the product.
Returns and exchanges are our responsibility.
If the delivered product is incorrect or defective, we apologize for the inconvenience, but please be sure to contact us in advance. After confirming the situation, we will exchange the product at our store's shipping cost.
If you wish to return the item due to our responsibility, we will promptly refund the refund at our expense. However, we cannot accept returns or exchanges after the product is damaged, accessories are lost, or soiled by the customer. Thank you for your understanding in advance.
Returns and exchanges for customer convenience
We accept returns and exchanges due to the customer's convenience, such as if they do not like the product, but the customer is responsible for shipping charges (for exchanges, round-trip shipping) and refund handling fees.
However, we cannot accept returns or exchanges after the product is damaged, accessories are lost, or soiled by the customer. Thank you for your understanding in advance. In addition, we kindly ask for your understanding in advance that we cannot accept returns for products that are made to order or that are marked as "non-returnable" on the product description page.
size exchange
For the first time, the customer will be responsible for shipping the item back to our store, and for reshipping from our store, the shipping fee will be at our store's expense. From the second size exchange onward, the customer will be responsible for the round-trip shipping costs.
If you have any concerns about product size, fit, etc., please feel free to contact us before placing your order.
Contact information Delivery address
TEL: 075-646-1330 (Reception hours are weekdays 10:00-18:00)
When contacting us, we apologize for the inconvenience, but please enter the above email address directly into the destination address field of your email software.
Return address: Craft Cafe Co., Ltd. 2-84 Nishiura-cho, Fukakusa, Fushimi-ku, Kyoto 612-0029
★Please contact us and consult us in advance before returning the product.
For customers using mobile phones, smartphones, and free email
Before you inquire that you are not receiving emails from our store, please check the following. Our store responds to orders and email inquiries within 1 to 2 business days (please note that we are closed on Saturdays, Sundays, and holidays, as well as Obon and New Year's holidays). If you do not receive an email from our store, we apologize for the inconvenience, but please first check the following and contact us. Thank you for your understanding and cooperation.[Customers using mobile phones/smartphones]
You may not receive emails from our store due to settings such as refusing to receive emails from computers or from addresses other than the specified email address. If you do not receive an email from our store, we apologize for the inconvenience, but please check your email reception settings and contact us by email or phone (075-646-1330).
Please also include your name and phone number in your email so that we can respond to you promptly.
[Customers using a computer]
If you use a free email service such as Gmail or Yahoo! Mail, emails from our store may be automatically sorted into a folder such as your "spam folder." Also, depending on your provider,
This kind of function is originally intended to avoid spam mail, but since the system automatically identifies the mail, it seems that even non-spam mail may be sorted out. Before contacting us, please make sure that emails from our store have not been sorted into your spam folder.
