About payment

Online Payment

Apple Pay, Google Pay, Shop Pay, PayPal, and PayPay are accepted.

PayPay (Japan Only)

You can pay using PayPay from your smartphone or computer. You must install the PayPay app and register a PayPay account.

When using a smartphone
Please check your payment details in the PayPay app or the PayPay screen in your browser, then complete the payment.

When using a computer
Scan the QR code displayed on the screen with the PayPay app on your smartphone, or log in to PayPay from your browser to pay.

About Refunds
Refunds are issued through PayPay using the same method you used to pay. We cannot refund to your bank account or any other payment method.
It may take several days for a refund processed by our store to be reflected in the PayPay app.
For payments subject to a refund, PayPay Points will be revoked or awarded according to the refunded amount.

For more details, please also check the Official PayPay User Guide.

Paidy (Japan Only)

This is a buy-now-pay-later service that requires only an email address and mobile phone number, with no pre-registration or credit card required.

With Paidy, you pay the total amount for one month's worth of purchases the following month.

• For each month, the billing period ends on the last day of the month, and an invoice is issued on the 1st of the following month. You will be notified by email and SMS (short message) by the 5th (paper invoices are not issued).
• If you use the Paidy app, you can pay at Seven-Eleven, Lawson, Ministop, and Seicomart.
• If you do not have the Paidy app, please pay at FamilyMart, Lawson, Ministop, or Seicomart using the "Payment Collection Number" sent by email and SMS at the beginning of the month following your purchase.
• Payment methods include convenience store payment (at a convenience store terminal), bank transfer, and automatic bank transfer (automatic withdrawal from your bank account).
• For convenience store and bank transfer payments, the payment deadline is the 27th. For automatic bank transfers, the withdrawal will be made on the 27th (or the next business day if the financial institution is closed).
• Depending on the payment method, a fee will be charged for each monthly payment (invoice). For convenience store payments, the fee is up to 390 yen (tax included); for bank transfers, the customer is responsible for the transfer fee. No payment fee is charged for automatic bank transfers.
• If you wish to pay by automatic bank transfer, you must download the Paidy app and register your bank account.
• For more details, please also check the Paidy Official Website.

   

  Payment Method	Convenience Store	Automatic Bank Transfer	Bank Transfer
  Billing Cutoff	End of Month	End of Month	End of Month
  Payment Deadline	By the 27th of the month following the purchase	The 27th of the month following the purchase	By the 27th of the month following the purchase
  Payment Fee ※Charged only once a month, regardless of the number of transactions	Up to 390 yen (tax included)	0 yen	Bank transfer fees vary by financial institution

Bank Transfer (Prepayment, Japan Only)

Transfer Details

Kyoto Chuo Shinkin Bank, Takeda Branch, Ordinary Account 0645945, Craft Cafe Co., Ltd.
※Depending on your financial institution, you may need to enter the recipient's name when making a transfer from an ATM or through online banking outside of business hours. In that case, please enter "ユ)クラフトカフエ" in the recipient's name field.

Payment Deadline

If payment is not received within 7 days after we send the order confirmation email, we may cancel your order. If you contact us to let us know that you will not be able to pay by the deadline, we will take appropriate action, such as extending the payment deadline.

Shipping Timing and Bank Transfer Fees

Payment by bank transfer is made in advance. We will ship the product after confirming your payment. If the product is out of stock or is made to order, we will ship it as soon as the product arrives or becomes available.

Please note that you are responsible for the bank transfer fee. The transfer fee varies depending on the financial institution, time of day, and service, so please check it at the time of transfer.
For made-to-order products with many size and color options, production may not begin until your payment is confirmed. In that case, we will inform you in the order confirmation email we send.

Cash on Delivery (Japan Only)

Courier

Yamato Transport (Kuroneko Yamato). Cash on delivery is a payment method where you pay the product price to the driver upon delivery.

About Canceling a Cash on Delivery Order

If you contact us to cancel your order before the product is shipped, no cancellation fee will be charged. However, please note that for semi-custom items (e.g., personalized items) and custom-made items, we cannot accept a cancellation once production has begun.

About Returns for Cash on Delivery Shipments

For returns after a cash on delivery shipment, you must first pay the product price to the driver and accept the product. Then, contact our store and return the product to us at your own expense.

The refund amount will be the amount you paid by cash on delivery minus any costs associated with the refund, such as bank transfer fees.

If you wish to return the product, please contact our store within one week of receiving it. Although you will be responsible for the return shipping costs and the bank transfer fee for the refund, we will process the return. However, please note that we cannot accept returns for semi-custom items (e.g., personalized items), custom-made items, or products marked "Non-returnable."

Cash on Delivery Fee

The payment fees for cash on delivery shipments are as follows.

The payment fee varies depending on the total payment amount, including the fee itself.
Due to system specifications, the cash on delivery fee is not added at the time of ordering, so we will correct it and inform you in the order confirmation email we send after you place your order.

If You Order a Product for Email Delivery via Cash on Delivery

A separate delivery fee and cash on delivery fee will be required, and we will correct it and inform you in the order confirmation email we send after you place your order.

Regarding a Few Malicious Incidents (Refusal to Accept Semi-Custom Items, Custom-Made Items, High-Value Items, etc.)

Although some customers may find the wording unpleasant, we would appreciate your understanding to prevent trouble.